Shipping

SHIPPING
All orders are processed from our Alameda,CA studio within 3 business days. Please allow more time for processing during holidays and peak sales.  We process and ship orders Monday-Friday, excluding holidays.

A shipping confirmation with tracking will be sent when your order has been shipped. Domestic orders will be shipped via FedEx Ground or USPS Priority Mail.  International orders are shipped via USPS First Class International unless other arrangements are made prior to shipping.  For buyers interested in Delivery Confirmation/Tracking, USPS Global Express is the only shipping method which includes these services.  If you wish to upgrade please contact us at info@micaelagreg.com for a quote. 

If you have placed an order and are shipping to a destination outside the US - taxes, customs and import duties will be levied by the customers local government on top of our shipping cost.  All additional taxes and fees are the responsibility of the customer.  Items will be shipping from Alameda, California USA, with an official invoice declaring the exact total of merchandise purchased in US Dollars. 

We are not responsible for items lost, damaged or stolen in the mail. Please note that once an order is scanned by the carrier, the item becomes that carrier's responsibility and Micaela Greg is no longer liable.  Please remember, as a small business, we have access to just as much information as you do when tracking the package. 

We are also not responsible for uninsured items lost in the mail. Please email us to request insurance if desired.  Please be sure you submit a safe delivery address and communicate with your local carrier about any specific delivery requests.  Once an item shows as delivered we are unable to acquire additional information in most cases and are not responsible for replacing or refunding the order. If you would like us to include signature confirmation when shipping the package, please email info@micaelagreg.com to request this.

PACKAGING


We strive to use a minimal and sustainable approach when it comes to our packaging.  When possible we use recyclable, plastic-free and compostable materials in order to create the lowest environmental impact.  Our mailers are made from 100% recycled materials and are 100% recyclable, biodegradable and compostable.  Many of our garments are packaged in a reusable cotton dust bag or a biodegradable bag from The Better Packaging Co.  The best part is the biodegradable bags are able to be home composted with your food scraps and garden waste.